Return Policy

Since the website glowupmalaysia.com appears to be a specialized health and beauty retailer (often focused on skincare, supplements, or cosmetics), a return policy must be strict regarding hygiene and safety while remaining compliant with Malaysian consumer protection laws.

Below is a professional Return & Refund Policy template tailored for a Malaysian beauty/e-commerce business.

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping at Glow Up Malaysia. We want you to be completely satisfied with your purchase. However, due to the nature of our products (health, beauty, and personal care), we maintain a strict return policy to ensure hygiene and safety for all our customers.

1. Return & Exchange Period

You have 7 days from the date of receiving your item to request a return or exchange. If 7 days have gone by since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Unopened & Unused: The item must be in the same condition that you received it. Any protective seals, shrink-wrap, or packaging must be intact.

  • Original Packaging: The item must be in its original, undamaged packaging.

  • Proof of Purchase: You must provide a receipt or proof of purchase from glowupmalaysia.com.

Non-returnable items include:

  • Items that have been opened or used (due to hygiene reasons).

  • Sale items or promotional bundles.

  • Gift cards.

3. Damaged, Defective, or Wrong Items

We take great care in packaging your orders, but accidents can happen. If you receive a damaged, defective, or incorrect item:

  1. Please contact us at [Insert Email Address] within 48 hours of receiving the parcel.

  2. Provide your Order Number and clear photos/videos of the damaged item and the shipping box.

  3. Once verified, we will arrange for a replacement or a full refund at no additional cost to you.

4. Return Process

To start a return, please follow these steps:

  1. Email our support team at [Insert Email Address] with the subject: "Return Request - [Your Order Number]".

  2. If your return is accepted, we will provide you with the return shipping address and instructions.

  3. Shipping Costs: For "Change of Mind" returns, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed via your original method of payment (or via Store Credit/Bank Transfer) within 7-14 working days.

  • Partial Refunds: In certain situations, only partial refunds are granted (e.g., items with missing parts not due to our error).

6. Exchanges

We only replace items if they are defective, damaged, or wrongly sent. If you need to exchange it for the same item, please email us at [Insert Email Address].

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us: